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We apologise for the delay in updates but can assure you that we are working hard to resolve the issue.
We have a second engineer en-route to our primary data centre and we believe that we will be able to migrate the connection between our data centres to a spare link which should bypass the faulty component.
We will update once our second engineer arrives.
Our engineer has arrived at our second data centre and is assisting our network engineers with trouble-shooting the devices.
Unfortunately we are still unclear as to the exact cause of the issue which appears to be causing routing issues and the investigations are ongoing.
We will update as soon as we have a clearer picture of the issue.
We are continuing to try to diagnose the issue which appears to have originated in our secondary data centre.
Our engineer is on his way to our second data centre and has a journey time of about 30 minutes.
We will update once he arrives and has been able to access our systems.
Our engineer has arrived at our primary data centre and is now working with our network engineers to identify the root cause of the issue.
We will update within the next half hour.
Thank you for your patience.
We are aware of an issue affecting multiple customers that isthe result of an issue in our central London datacentre.
We have an engineer en-route to investigate and expect him to arrive before 3pm at which point we will provide an update.
We are really sorry for this inconvenience and can assure you that we are working as hard as possible to resolve the issue.